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Frequently asked questions

This section of the site has been designed to provide answers to your frequently asked questions about the following programs:

For general information about the City of Melbourne, visit our Corporate Website at

Work experience program

• In what circumstances does the City of Melbourne offer work experience placements?

Students have the opportunity to obtain work experience at the City of Melbourne as part of their educational requirement.

• What type of students are eligible to participate in the City of Melbourne’s Work Experience Program?

The City of Melbourne’s Work Experience Program is available to both secondary and tertiary students provided that it forms part of their education program.

• How long will my application take to process?

Applications take approximately 10 working days to process.

• If a placement can be offered, will I be paid during work experience?

Generally, tertiary students do not receive any payment for work experience. Secondary school students receive a minimum payment of $5 a day, under the Victorian Work Experience Arrangement. This payment is made directly into the student’s nominated bank account.

• What work can I expect to be doing while on work experience with the City of Melbourne?

Students will be given meaningful and challenging projects in a supportive work environment. Work will depend on the type of placement and the work area in which the student is placed.

• Where is the City of Melbourne located?

The City of Melbourne has premises at:

Town Hall - Corner Swanston and Collins streets, Melbourne
Council House 1 - 200 Little Collins Street, Melbourne
Council House 2 - 240 Little Collins Street, Melbourne
Parking and Traffic - 506 Elizabeth Street, Melbourne
City Village - 225 Bourke Street, Melbourne
Melbourne City Baths - 420 Swanston Street, Melbourne

Our childcare centres are situated in various locations around the municipality

• What are the expected work hours at the City of Melbourne?

Business hours at the City of Melbourne are from 8.00am to 5.30pm. Work experience students are required to start work at 9.00am and finish at 4.30pm, unless otherwise specified by the relevant manager or team leader.

• Who will I be reporting to?

Students are required to report to the designated manager or team leader in the relevant work area. They will provide the student with assistance, mentoring and coaching during the work placement.

• What is the appropriate dress attire at the City of Melbourne?

Business attire is required at the City of Melbourne however it is suggested that students speak to their manager or team leader before the commencement date as there may be specific requirements for their work area.

Volunteer program

• What is the definition of a volunteer?

Formal volunteering is an activity which takes place through not-for-profit organisations or projects and is undertaken:

  • to be of benefit to the community and the volunteer
  • of the volunteer’s own free will
  • for no financial payment
  • in designated volunteer positions only.

• What volunteering opportunities are there in the City of Melbourne?

The City of Melbourne recruits volunteers for various tourism programs including:

  • Melbourne Visitor Centre at Federation Square
  • Melbourne Visitor Booth at Bourke Street Mall
  • City Ambassadors
  • Melbourne Greeter Service.

• What type of person is the City of Melbourne Volunteer Program looking for?

The City of Melbourne volunteer program is suitable for anyone who loves Melbourne, who share our values, has excellent customer service skills, is computer literate and is available to volunteer on a regular basis.

• What is the volunteer recruitment process?

Volunteer recruitment is done on a needs basis. Interviews are conducted and successful applicants undertake a comprehensive induction and volunteer training program. A permanent volunteer placement is offered after an initial three month trial period.

• Can I volunteer for more than one tourism program?

Yes you can.  As at August 2005, volunteers can be cross trained to volunteer for all visitor information services provided you bring the necessary attributes to the role, are successful in completing the necessary volunteer training program, and there is a need within the various tourism programs.  Currently, successful applicants who elect to volunteer at the Melbourne Visitor Centre at Federation Square are trained and rostered to also volunteer at the Melbourne Visitor Booth.  Such a volunteer could also be trained to be a Greeter.  There are several possibilities and should be discussed with the Volunteer Coordinator at Tourism Melbourne.

• What are the expected volunteer hours at the City of Melbourne?

Volunteer’s shifts are approximately four hours long but may vary.  As at August 2005, a minimum of one shift per week is the preferred level of commitment we require of our new volunteers.

• Is a uniform supplied?

Volunteers will be supplied with uniforms appropriate to their role.

• Who will I be reporting to?

Volunteers report to nominated City of Melbourne program coordinators.

• Who can I contact for more information about the City of Melbourne’s Volunteer Program?

For more information about our Volunteer Program, contact the City of Melbourne’s Volunteer Coordinator on (03) 9658 9658.

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